Patient Access & Scheduling Specialist

Good Shepherd Health Care System; Hermiston (OR); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Job summary

Good Shepherd Health Care System in Hermiston, OR is seeking a Patient Access Scheduling Representative to ensure efficient daily operations, provide phone-based customer service, schedule appointments, and support pre-registration and insurance verification processes. The role requires at least 2 years of hospital experience, strong bilingual capabilities in English/Spanish, and a high school diploma.

The position is full-time in a professional healthcare office setting with benefits and a

Qualifications

• Minimum 2 years hospital experience preferred.
• Bilingual and/or English Spanish speaking preferred.

Responsibilities

• Collects patient demographic and insurance information then accurately keys this information into the electronic patient record systems.
• Accurately schedules and/or cancels and/or reschedules all patient appointments for medical services.
• Completes patient pre-registration, verifying insurance coverage, referral and medical record information is available in chart at time of appointment, provides verbal patient liability estimate and reminder of scheduled appointments as needed.
• Correctly takes messages either by phone, ensuring all necessary information is gathered and documented following departmental guidelines. Also ensure that the messages are delivered in a timely manner.
• Scans in patient insurance benefit, patient liability estimate, and authorization information into electronic health record daily.
• Provides courteous and professional customer service via phone (within 3 rings), assisting patients and providers as needed.
• Collect Co-pay or Co-insurance to appropriate accounts
• The employee supports the hospital mission, vision, values, policies, and procedures.
• Performs other related duties as assigned.

Skills

Bilingual (Eng/Spa)

Education

High School Diploma or equivalent

Job description

Good Shepherd Health Care System in Hermiston, OR is seeking a Patient Access Scheduling Representative to ensure efficient daily operations, provide phone-based customer service, schedule appointments, and support pre-registration and insurance verification processes. The role requires at least 2 years of hospital experience, strong bilingual capabilities in English/Spanish, and a high school diploma.

The position is full-time in a professional healthcare office setting with benefits and a