Patient Access & Front Desk Specialist

Good Shepherd Health Care; Hermiston (OR); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Good Shepherd Health Care in Hermiston, Oregon, is seeking an Office Assistant Clinic to support daily administrative operations, patient scheduling, registration, and documentation in Epic. You will be the first point of contact, delivering courteous service in person and by phone.

The role handles chart prep, insurance verification, scanning, messaging, no-show follow-up, and HIPAA-compliant front desk support. Flexible scheduling, including evenings or weekends, may be required.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year in customer service or administrative support.
• Familiarity with electronic medical record systems (Epic preferred).
• Experience in patient registration, scheduling, or insurance verification.

Responsibilities

• Register patients and collect demographic and insurance data in Epic.
• Schedule, cancel, and reschedule appointments per protocol.
• Prepare charts and verify insurance eligibility and referrals.
• Scan documents into the EMR and organize patient records.
• Answer calls, take messages, and direct to appropriate staff.
• Document no-shows and support front desk operations.
• Deliver HIPAA-compliant, courteous service to patients and visitors.
• Collaborate with the front office team and adapt to patient volumes.
• Maintain confidentiality and follow clinic policies.
• Work varied shifts, including evenings or weekends as needed.

Skills

Customer service

Data entry

Phone systems

Communication

Education

High school diploma or equivalent

Tools

Epic

Scanners

Fax machines

Multi-line phone systems

Job description

Good Shepherd Health Care in Hermiston, Oregon, is seeking an Office Assistant Clinic to support daily administrative operations, patient scheduling, registration, and documentation in Epic. You will be the first point of contact, delivering courteous service in person and by phone.

The role handles chart prep, insurance verification, scanning, messaging, no-show follow-up, and HIPAA-compliant front desk support. Flexible scheduling, including evenings or weekends, may be required.