Patient Access Specialist: Scheduling & Registration

BILH Performance Network; Burlington, Northern (MA, KY); Hybrid; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health in Burlington, MA is seeking a Patient Access Representative to support registration and scheduling for a full‑time day shift. You will register patients, collect payments, and verify insurance while maintaining patient confidentiality and a welcoming, efficient patient experience.

The role requires 1–3 years of relevant experience, strong typing, and familiarity with EHR systems. Excellent communication and multi-tasking abilities are valued as you coordinate with

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1-3 years related work experience in healthcare or similar setting.
• Proficient with basic computer systems, web-based apps, and MS Office.

Responsibilities

• Register patients presenting for visits and explain the process.
• Process co-payments, co-insurance, deductibles, and balances due; reconcile cash drawer.
• Handle patient questions and referrals to other departments as needed.
• Maintain confidentiality and secure handling of patient information.

Skills

Call center experience

Typing 40+wpm

Medical terminology

Bilingual communication

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

EHR Software

Job description

Beth Israel Lahey Health in Burlington, MA is seeking a Patient Access Representative to support registration and scheduling for a full‑time day shift. You will register patients, collect payments, and verify insurance while maintaining patient confidentiality and a welcoming, efficient patient experience.

The role requires 1–3 years of relevant experience, strong typing, and familiarity with EHR systems. Excellent communication and multi-tasking abilities are valued as you coordinate with