Patient Access & Scheduling Specialist

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital; Grayslake (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) matching

Medical, dental and vision coverage

Life insurance

Annual salary increase and incentive

Paid time off and holidays

Job summary

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital is hiring a Patient Access Specialist in Illinois. The role focuses on welcoming patients, verifying insurance, scheduling, and providing exceptional customer service in a fast-paced hospital environment.

Hours: float shifts between early morning and early evening with occasional Saturdays. You will collaborate with departments to ensure accurate data and compliant patient interactions, contributing to a positive patient

Qualifications

• High school diploma or equivalent required.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Responds to questions and concerns from patients and staff.
• Maintains patient confidentiality per HIPAA regulations.
• Schedules appointments and coordinates with hospital departments.
• Performs data entry and verifies insurance and eligibility.

Skills

Customer service

Interpersonal skills

Education

High School diploma or equivalent

Tools

Epic system

Data entry

Typing 40 wpm

Job description

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital is hiring a Patient Access Specialist in Illinois. The role focuses on welcoming patients, verifying insurance, scheduling, and providing exceptional customer service in a fast-paced hospital environment.

Hours: float shifts between early morning and early evening with occasional Saturdays. You will collaborate with departments to ensure accurate data and compliant patient interactions, contributing to a positive patient