Patient Access & Scheduling Specialist

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital; Lake Forest (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) matching

Medical, dental, vision coverage

Life insurance

Salary increase and incentive bonus

Paid time off and holidays

Job summary

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital is seeking a Patient Access Specialist to support patient scheduling, registration and insurance verification. The role emphasizes excellent customer service, HIPAA compliance, and accurate data management within Epic.

It involves coordinating with multiple departments, handling inquiries, and ensuring smooth patient flow. The position requires 2-3 years of relevant experience, strong English communication skills, and proficiency

Qualifications

• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Ability to type 40 wpm and multi-task.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Directs issues to Team Lead or Operations Coordinator when necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients and creates a positive first impression of Northwestern Medicine.
• Communicates effectively with internal staff and patients to schedule and direct appointments.
• Performs accuracy checks and pre-visit verifications as needed.
• Completes out-of-pocket estimations and informs patients of any financial issues.
• Trains and supports coworkers as needed.
• Participates in quality assurance reviews to ensure data integrity.

Skills

Customer service

English fluency

Data entry

Verbal and written communication

Job description

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital is seeking a Patient Access Specialist to support patient scheduling, registration and insurance verification. The role emphasizes excellent customer service, HIPAA compliance, and accurate data management within Epic.

It involves coordinating with multiple departments, handling inquiries, and ensuring smooth patient flow. The position requires 2-3 years of relevant experience, strong English communication skills, and proficiency