Patient Access & Scheduling Specialist

Virginia Mason Franciscan Health; Gig Harbor (WA); On-site; USD 33,000 - 48,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking an administrative support specialist to handle patient intake at the front desk and via phone, ensuring smooth check-in/out and data collection. You will gather and verify insurance, schedule appointments, and manage co-pays and balances.

The role requires healthcare-related experience and customer service experience, with preferred candidates having two years of customer service background.

Qualifications

• Healthcare-related experience required.
• One year of customer service work experience required.
• Two years of customer service work experience preferred.

Responsibilities

• Check in/out patients for care.
• Enter demographic and financial data into the patient's medical record.
• Gather and validate insurance information and schedule patient appointments.
• Collect co-pays, co-insurance and prior balances.
• Process referrals, authorizations and pre-certifications for ancillary testing and/or procedures.
• Assist patients in fulfilling referral needs and verify insurance coverage for items such as retail contact lenses with carriers.

Skills

Customer service

Healthcare experience

Job description

Virginia Mason Franciscan Health is seeking an administrative support specialist to handle patient intake at the front desk and via phone, ensuring smooth check-in/out and data collection. You will gather and verify insurance, schedule appointments, and manage co-pays and balances.

The role requires healthcare-related experience and customer service experience, with preferred candidates having two years of customer service background.