Patient Access & Scheduling Specialist

Virginia Commonwealth University Health Systems; Fredericksburg (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Virginia Commonwealth University Health Systems is seeking a Patient Access Representative to provide high-quality customer service to patients, families, visitors, staff, and clinicians. You will handle reception, scheduling, and registering patients, ensuring accurate data entry and insurance verification, plus co-pay collection.

Responsibilities include greeting patients, managing referrals/authorizations, and processing orders in the medical records system while maintaining compliance and

Qualifications

• Greet patients and visitors in a friendly, professional manner.
• Verify and update registration data and insurance information.
• Collect co-pays and assist with financial counseling as needed.
• Verify referrals/authorizations and link in the system.

Responsibilities

• Greet patients and answer calls professionally.
• Collect co-pays and verify/record registration data accurately.
• Verify insurance coverage, obtain referrals, and communicate requirements.
• Schedule appointments and accurately transcribe orders.

Skills

Customer service

Communication skills

Insurance verification

Registration data entry

Cash handling

Referral management

Appointment scheduling

Medical records software

Tools

Medical records software

Job description

Virginia Commonwealth University Health Systems is seeking a Patient Access Representative to provide high-quality customer service to patients, families, visitors, staff, and clinicians. You will handle reception, scheduling, and registering patients, ensuring accurate data entry and insurance verification, plus co-pay collection.

Responsibilities include greeting patients, managing referrals/authorizations, and processing orders in the medical records system while maintaining compliance and