Patient Access & Registration Specialist

Virginia Commonwealth University Health; Fredericksburg (TX); On-site; USD 23,000 - 33,000; Full time

Job summary

Virginia Commonwealth University Health seeks a Patient Access Representative to deliver high-quality service for patients and families. You will handle reception, scheduling and registration, verify insurance, collect co-pays, and support financial counseling.

This role requires accurate data entry, familiarity with EMR systems, and strong interpersonal skills to coordinate with medical staff and patients.

Qualifications

• Education: High School Diploma or equivalent.
• Education Preferred: Associates or Bachelor’s Degree in Healthcare Administration or related field.
• Experience using computers, Microsoft Office and web-based platforms.
• Experience Preferred: Medical insurance, HMO, managed care, and EMR/registration systems.
• Knowledge of medical terminology.

Responsibilities

• Greet patients and answer calls with courteous, professional service.
• Register patients, schedule appointments, and coordinate procedures.
• Verify insurance eligibility and collect co-pays per policy.
• Provide pre-payment guidance and explain payment expectations.
• Document all interactions in patient records and manage referrals.

Skills

Customer service

Data entry

Computer literacy

Microsoft Office

EMR systems

Education

High School Diploma or equivalent

Associates or Bachelor’s Degree in Healthcare Administration or related field

Tools

Medical records software

Scheduling platform

Job description

Virginia Commonwealth University Health seeks a Patient Access Representative to deliver high-quality service for patients and families. You will handle reception, scheduling and registration, verify insurance, collect co-pays, and support financial counseling.

This role requires accurate data entry, familiarity with EMR systems, and strong interpersonal skills to coordinate with medical staff and patients.