Patient Access & Scheduling Specialist

Paycom; Reston (VA); On-site; USD 38,000 - 46,000; Full time

Job summary

Paycom is seeking a friendly and organized medical office receptionist to be the first point of contact for patients. You will greet callers and in-person guests, verify demographics and insurance, and schedule appointments using our EMR system to align with clinician availability and clinic guidelines.

The ideal candidate possesses 2–3 years of medical office experience, excellent communication, and strong multitasking abilities. Some travel between locations is required.

Qualifications

• High school diploma or GED required.
• Associate's or Bachelor's degree preferred.
• Two to three years medical office experience.
• Experience in a fast-paced, high-volume doctors office.
• Excellent communication and organizational skills.

Responsibilities

• Greet callers and in-office patients warmly and provide courteous service.
• Serve as the first point of contact for patients at the practice.
• Handle calls and in-person interactions with sound judgment for sensitive medical information.
• Answer calls within three-four rings.
• Schedule patients and update demographics and insurance information accurately.
• Confirm, cancel, reschedule, and update patient appointments as requested.
• Use EMR to match physician availability with patient needs and preferences.
• Schedule appointments according to clinic guidelines.
• Maintain and update scheduling systems for accurate records.
• Communicate with providers and staff about patient concerns; consult office manager on system issues.
• Complete requests from other medical offices (faxing records, etc.).
• Address patient concerns efficiently and professionally.
• Demonstrate strong customer service, staying calm and pleasant.
• Perform other clerical duties as assigned; some travel between locations.

Skills

Multitasking

Patient communication

Time management

Customer service

Professionalism

Teamwork

Problem solving

Phone etiquette

Attention to detail

Scheduling

Education

High school diploma or GED

Associate's or Bachelor's degree

Tools

EMR system

Phone system

Scheduling software

Job description

Paycom is seeking a friendly and organized medical office receptionist to be the first point of contact for patients. You will greet callers and in-person guests, verify demographics and insurance, and schedule appointments using our EMR system to align with clinician availability and clinic guidelines.

The ideal candidate possesses 2–3 years of medical office experience, excellent communication, and strong multitasking abilities. Some travel between locations is required.