Patient Access & Scheduling Coordinator

Paycom; Stone Ridge (VA); On-site; USD 33,000 - 46,000; Full time

Job summary

Paycom is seeking a friendly, organized Medical Office Assistant to greet callers and patients, manage the front desk, and coordinate scheduling. You will navigate an EMR system to align physician availability with patient needs, update demographics and insurance data, and maintain accurate records.

This role requires calm, professional communication, multitasking across in-person and phone interactions, and collaboration with providers and staff.

Qualifications

• High school diploma or GED required; Associate's or Bachelor's preferred.
• 2–3 years of medical office experience in a fast-paced setting.
• Experience handling sensitive medical information with discretion.
• Ability to schedule appointments and accurately update demographics and insurance information.
• Willingness to travel between multiple locations.

Responsibilities

• Greet callers and in-office patients warmly and provide courteous service.
• Serve as the first point of contact for patients at the practice.
• Handle calls and in-person interactions with sensitivity to confidential information.
• Answer calls within three to four rings to ensure prompt access.
• Schedule appointments and update demographics and insurance information accurately.

Skills

Effective communication

Multitasking

Phone system proficiency

Customer service

Organizational skills

Teamwork

Problem solving

Professional demeanor

Typing/data entry

Education

High school diploma or GED

Associates or Bachelor's degree (preferred)

Tools

EMR system experience

Multi-line phone system

Job description

Paycom is seeking a friendly, organized Medical Office Assistant to greet callers and patients, manage the front desk, and coordinate scheduling. You will navigate an EMR system to align physician availability with patient needs, update demographics and insurance data, and maintain accurate records.

This role requires calm, professional communication, multitasking across in-person and phone interactions, and collaboration with providers and staff.