Patient Access & Scheduling Specialist

Yale New Haven Health; Fairfield (CT); On-site; USD 42,000 - 50,000; Full time

Job summary

Yale New Haven Health is seeking a Digestive Health Office Associate to manage patient check-in, registration, scheduling, and insurance entry. The role emphasizes accurate data capture, adherence to billing requirements, and a positive patient experience within a dynamic clinic setting.

The candidate will collect demographic and insurance information, verify eligibility, and schedule appointments while coordinating with clinicians to ensure timely visits and seamless service delivery.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• 1–2 years of work experience in a customer service environment, preferably in a hospital/physician office with emphasis on registration and scheduling.
• Self-directed, well organized with excellent interpersonal and team-oriented skills; basic computer skills and ability to adapt to various programs/systems.

Responsibilities

• Registration: Initiates and completes patient visit information per department protocol.
• Scheduling: Accurately schedules patient appointments and coordinates with the clinical team.
• Insurance: Collects and verifies patient demographic and insurance information for billing.
• Customer Service: Adheres to Customer Service guidelines to ensure a positive patient experience.
• Resource Management: Utilizes department resources to support patient access and communication.
• Supports Organizational and Departmental Goals by following policies and procedures.
• Performs other duties as assigned by Supervisor.

Skills

Customer service

Interpersonal skills

Organizational skills

Adaptability

Education

High school diploma or GED

Associate degree preferred

Job description

Yale New Haven Health is seeking a Digestive Health Office Associate to manage patient check-in, registration, scheduling, and insurance entry. The role emphasizes accurate data capture, adherence to billing requirements, and a positive patient experience within a dynamic clinic setting.

The candidate will collect demographic and insurance information, verify eligibility, and schedule appointments while coordinating with clinicians to ensure timely visits and seamless service delivery.