Patient Financial Access & Scheduling Specialist

Yale New Haven Health Services Corp.; Danbury, Northern (CT, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Yale New Haven Health Services Corp. seeks a Patient Financial Access Specialist to manage outpatient scheduling, insurance entry, and patient demographics across multiple service areas.

The role emphasizes accuracy, patient sensitivity, and the ability to work with Epic templates while supporting complex procedures and reimbursement processes. Strong communication and organizational skills are essential.

Qualifications

• Education as stated above and experience in customer service preferred.
• Ability to navigate multiple computer systems and scheduling workflows.

Responsibilities

• Schedule patient appointments and coordinate complex scheduling across outpatient areas.
• Enter insurance and demographic information accurately; determine benefits and eligibility.
• Assist with patient throughput and ensure timely reimbursement processes.
• Provide high level customer service and training to staff as needed.
• Maintain Epic templates and assist with system improvements.

Education

High school diploma or GED

Associate degree preferred

Tools

Epic System

Job description

Yale New Haven Health Services Corp. seeks a Patient Financial Access Specialist to manage outpatient scheduling, insurance entry, and patient demographics across multiple service areas.

The role emphasizes accuracy, patient sensitivity, and the ability to work with Epic templates while supporting complex procedures and reimbursement processes. Strong communication and organizational skills are essential.