Patient Access & Scheduling Specialist

Trinity Health; Elkader (IA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Full benefits package

Job summary

MercyOne Elkader Medical Center is seeking a Medical Practice Representative to greet patients, manage front desk operations, and support efficient clinic flow. You will verify insurance, enter patient data into the EHR, and collect copays at the time of service while maintaining strict confidentiality.

The role requires strong communication, professional demeanor, and the ability to collaborate within a team.

Qualifications

• High school diploma or equivalent required; relevant experience may substitute in limited cases.
• Minimum 1 year experience in a medical office setting preferred.
• Must maintain confidentiality when handling patient information.
• BLS certification for Healthcare Provider or obtained within 3 months of hire.

Responsibilities

• Greet and welcome patients and visitors to the clinic with a professional demeanor.
• Manage front desk responsibilities including patient flow, scheduling, and phone handling.
• Validate insurance eligibility and enter demographics and insurance data in the EHR and other systems.
• Collect copays and deductibles at the time of service; copy/scan patient documents to the EMR.
• Prepare charts for appointments and pull records for upcoming visits.

Skills

Customer service

Interpersonal communication

Phone etiquette

Education

High school diploma or equivalent

Tools

EHR systems

Job description

MercyOne Elkader Medical Center is seeking a Medical Practice Representative to greet patients, manage front desk operations, and support efficient clinic flow. You will verify insurance, enter patient data into the EHR, and collect copays at the time of service while maintaining strict confidentiality.

The role requires strong communication, professional demeanor, and the ability to collaborate within a team.