Patient Access & Scheduling Specialist

IHA; Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

MercyOne Health System is seeking a Clinic Receptionist who greets patients and visitors, manages front desk duties, schedules appointments, and verifies insurance. The role requires handling patient information securely and supporting efficient clinic operations.

The receptionist will work a day shift in a full-time capacity, contributing to a compassionate, patient-centered care environment at MercyOne Health System.

Qualifications

• Must have strong interpersonal skills and a professional demeanor.
• Ability to read, write, and understand English; communicate effectively with patients and colleagues.
• Maintains a high degree of confidentiality when handling patient information.

Responsibilities

• Greet and welcome patients and visitors at the clinic.
• Check-in patients and ensure admitting processes comply with policies.
• Answer and direct phone calls appropriately.
• Schedule appointments according to office guidelines.
• Collect copays and deductibles at the time of service.
• Enter demographics and insurance information into the EMR and other systems.

Skills

Interpersonal skills

Communication

Professional demeanor

Confidentiality

Education

High school diploma or equivalent

BLS certification

Mandatory Reporter training

Tools

Electronic Health Record (EMR)

Job description

MercyOne Health System is seeking a Clinic Receptionist who greets patients and visitors, manages front desk duties, schedules appointments, and verifies insurance. The role requires handling patient information securely and supporting efficient clinic operations.

The receptionist will work a day shift in a full-time capacity, contributing to a compassionate, patient-centered care environment at MercyOne Health System.