Clinic Front Desk Specialist – Patient Care & Scheduling

MercyOne; Clinton (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Career growth opportunities

Job summary

MercyOne Clinic is seeking a Clinic Receptionist in Iowa to welcome patients and visitors and manage front desk operations, including patient flow, appointment scheduling, and phone handling. You will verify insurance eligibility and enter demographics and insurance data into the electronic health record while collecting copays at the time of service.

The role requires strong interpersonal skills, basic math for copays and deductibles, and a commitment to confidentiality and patient-centered

Qualifications

• High school diploma or equivalent is required.
• Strong communication and interpersonal skills are essential.
• Ability to maintain confidentiality and privacy of patient information.
• Basic understanding of insurance and front desk procedures.

Responsibilities

• Greet patients and visitors and manage the admitting process efficiently.
• Answer calls and direct them to appropriate staff.
• Schedule appointments according to office guidelines.
• Verify insurance eligibility and collect copays/deductibles.
• Enter demographics and insurance data into the EHR.

Skills

Customer service

Communication skills

English proficiency

Confidentiality

Integrity

Education

High school diploma or equivalent

Job description

MercyOne Clinic is seeking a Clinic Receptionist in Iowa to welcome patients and visitors and manage front desk operations, including patient flow, appointment scheduling, and phone handling. You will verify insurance eligibility and enter demographics and insurance data into the electronic health record while collecting copays at the time of service.

The role requires strong interpersonal skills, basic math for copays and deductibles, and a commitment to confidentiality and patient-centered