Patient Access & Scheduling Lead

Mercycare; Cedar Rapids (IA); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercy Cedar Rapids is seeking a Patient Services Coordinator to support patient check-in, registration, and scheduling across clinic locations. You will assist the team, coordinate appointments, verify insurance information, and respond to routine billing questions.

This role emphasizes patient-centered care and collaboration with physicians, nurses, and discharge staff. Two years of health care/clinical or customer service experience is preferred.

Qualifications

• Requires strong customer service and communication skills.
• Experience with data entry and basic office tasks.
• Healthcare front desk knowledge is a plus.
• Medical terminology understanding is preferred.

Responsibilities

• Greet patients and visitors and manage phone communications.
• Coordinate scheduling for patient appointments.
• Handle mailings, data entry and preparation of information packets.
• Navigate the EMR system and locate documentation as needed.
• Assist with billing questions and forward complex issues to Mercy billing.

Skills

Customer service

Phone communications

Data entry

Computer skills

Education

High School Diploma

Medical Assisting Diploma

Associate of Applied Science Degree

Medical Terminology

Tools

EMR software

RightFax

Scanners

Job description

Mercy Cedar Rapids is seeking a Patient Services Coordinator to support patient check-in, registration, and scheduling across clinic locations. You will assist the team, coordinate appointments, verify insurance information, and respond to routine billing questions.

This role emphasizes patient-centered care and collaboration with physicians, nurses, and discharge staff. Two years of health care/clinical or customer service experience is preferred.