Patient Access & Scheduling Specialist

Essentia Health; Duluth (MN); On-site; USD 24,000 - 36,000; Full time

Job summary

Essentia Health is seeking a Patient Access/Registration professional at the Miller Hill Health Plaza in Duluth, MN. The role supports patient check-in, schedules follow-up visits, provides cost estimates, and serves as a liaison with virtual registration and scheduling teams.

Responsibilities include interviewing patients for demographics and financial data, collecting co-pays, maintaining queues, and delivering high-quality customer service in a fast-paced environment.

Qualifications

• Preferred Qualifications: Previous Patient Access Representative or Patient Scheduler experience preferred

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Job description

Essentia Health is seeking a Patient Access/Registration professional at the Miller Hill Health Plaza in Duluth, MN. The role supports patient check-in, schedules follow-up visits, provides cost estimates, and serves as a liaison with virtual registration and scheduling teams.

Responsibilities include interviewing patients for demographics and financial data, collecting co-pays, maintaining queues, and delivering high-quality customer service in a fast-paced environment.