Patient Access & Scheduling Champion

Duly Health and Care; Mokena (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Employer provided life and disability

Tuition reimbursement ($5,250/year)

Immediate 401(k) match

Paid volunteer time off (40 hours)

Parental leave (up to 12 weeks)

Job summary

At Duly Health and Care, a patient access conversion specialist handles high-volume calls, greets patients, and schedules appointments at the Mokena site. You verify patient information in EPIC and support daily scheduling tasks to ensure efficient patient flow.

The role emphasizes strong customer service, integrity, and attention to detail, with full-time hours Monday–Friday at our local medical office in Mokena.

Qualifications

• High school diploma or GED required.
• Three years of patient-facing experience.
• Strong customer service and integrity skills.
• Ability to verify patient information and schedule appointments.

Responsibilities

• Answers heavy call volumes to assist patients by phone.
• Check-in and greet patients; schedule appointments.
• Verify patient information and document in EHR (EPIC).
• Monitor schedules and ensure open slots are filled daily.
• Prepare charts and review daily appointment reports.

Skills

Customer service

Communication

Patient-facing

Scheduling

Education

High school diploma or GED

Job description

At Duly Health and Care, a patient access conversion specialist handles high-volume calls, greets patients, and schedules appointments at the Mokena site. You verify patient information in EPIC and support daily scheduling tasks to ensure efficient patient flow.

The role emphasizes strong customer service, integrity, and attention to detail, with full-time hours Monday–Friday at our local medical office in Mokena.