Patient Access & Scheduling Specialist

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Naperville (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Mental health support

401(k) match

Paid volunteer time off

Parental leave

DEI & Social Impact

Job summary

Duly Health and Care is hiring a Patient Service Representative in Naperville, IL. This full-time role handles check-in/out, scheduling, insurance verification, and cash handling in a Pulmonary Medicine clinic.

You’ll work in a patient-centered, collaborative team, using EPIC to manage records and appointments, while ensuring confidentiality and quality service. Competitive benefits apply, with a daytime schedule.

Qualifications

• Exceptional customer service skills and passion for serving others.
• Outstanding verbal and written communication skills.
• Proficiency in EPIC or similar EMR systems.
• Knowledge of medical office procedures and insurance verification.
• Skilled in operating phones, personal computers, software and other basic IT systems.
• Proficient in Microsoft Office Suite products including Excel, Word and Outlook.
• Detail-oriented with excellent organizational and time management skills.
• Ability to handle sensitive information with discretion.
• Positive, professional, collaborative, and adaptable attitude.

Responsibilities

• Greets patients warmly and professionally during check-in, check-out, and appointment scheduling.
• Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity.
• Utilizes EPIC and other systems to update patient demographics, verify insurance, generate forms, respond to emails, and document information.
• Collects copayments and service fees, issues receipts, and reconciles daily financial transactions.
• Answers a multi-line phone system, takes messages, routes inquiries, and schedules appointments.
• Clearly communicates information about Duly clinical personnel to patients and others.
• Assists with scheduling follow-up and in-house Specialist referrals.
• Participates in daily/weekly team huddles to share updates and improvements.
• Reviews dashboards to monitor scheduling, workflow, patient contact, and satisfaction.

Skills

Customer service

Verbal & written comms

EMR knowledge

Phone/front desk

Insurance verification

HIPAA compliance

Education

High School diploma or equivalent

Tools

EPIC EMR

Job description

Duly Health and Care is hiring a Patient Service Representative in Naperville, IL. This full-time role handles check-in/out, scheduling, insurance verification, and cash handling in a Pulmonary Medicine clinic.

You’ll work in a patient-centered, collaborative team, using EPIC to manage records and appointments, while ensuring confidentiality and quality service. Competitive benefits apply, with a daytime schedule.