Clinic Front Desk Floater — Patient Flow & Scheduling

MercyOne; Mason City (IA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Full benefits package

Growth opportunities

Job summary

MercyOne Clinic is seeking a friendly Clinic Receptionist to greet patients and visitors with professionalism while managing front desk duties. You will handle check-in, appointment scheduling, and essential data entry into the Electronic Health Record system to support smooth patient flow.

Responsibilities include answering calls, obtaining accurate patient/insurance details, collecting copays, and maintaining confidentiality.

Qualifications

• High school diploma or equivalent required.
• BLS certification for Healthcare Provider or obtained within 3 months of hire.
• Mandatory Reporter abuse training completed within 3 months of hire.
• Ability to read, write, and understand English; communicate effectively with patients and staff.
• Maintain confidentiality of patient information.

Responsibilities

• Greet patients and visitors at the front desk and manage admitting processes.
• Answer and direct phone calls; schedule appointments.
• Obtain and verify patient and insurance information; collect copays/deductibles.
• Enter demographics and insurance data into the EMR and other systems.
• Scan/copy patient-related documents into the EMR system.

Skills

Interpersonal skills

Communication

Confidentiality

Customer service

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR)

Job description

MercyOne Clinic is seeking a friendly Clinic Receptionist to greet patients and visitors with professionalism while managing front desk duties. You will handle check-in, appointment scheduling, and essential data entry into the Electronic Health Record system to support smooth patient flow.

Responsibilities include answering calls, obtaining accurate patient/insurance details, collecting copays, and maintaining confidentiality.