Patient Access & Scheduling Specialist

Northwestern Medicine; DeKalb (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) matching

Health insurance

Life insurance

Paid time off

Job summary

Northwestern Medicine is seeking a Customer Service Associate to support patient scheduling and registration on a 2nd shift. The role emphasizes accuracy, confidentiality, and patient-centered service within a hospital setting.

Responsibilities include confirming patient information, handling insurance verifications, and coordinating with multiple departments to ensure smooth check-in and scheduling processes. Strong communication and multitasking are essential.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Responds to questions and concerns.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients and exceeds consumer requests.
• Interacts with hospital departments to schedule patients through NMHC systems.
• Performs pre-visit checks and informs patients of issues with securing financial accounts.

Skills

Customer service

Medical office

English language

Typing 40 wpm

Multi-tasking

Time management

Communication

Problem solving

Job description

Northwestern Medicine is seeking a Customer Service Associate to support patient scheduling and registration on a 2nd shift. The role emphasizes accuracy, confidentiality, and patient-centered service within a hospital setting.

Responsibilities include confirming patient information, handling insurance verifications, and coordinating with multiple departments to ensure smooth check-in and scheduling processes. Strong communication and multitasking are essential.