Evening Patient Access Specialist — Scheduling & Insurance

Northwestern Medicine; McHenry (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling, registration, and insurance verification within NMHC. You will work with patients and hospital departments to ensure accurate information and a smooth check-in process.

The role emphasizes confidentiality, excellent communication, and teamwork across units. Requires strong data-entry, multitasking, and a customer-service mindset aligned with NMHC standards.

Qualifications

• High school diploma or equivalent required.
• Strong interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing and English.

Responsibilities

• Respond to questions and concerns and provide excellent customer service.
• Schedule appointments and coordinate with hospital departments.
• Maintain patient confidentiality per HIPAA regulations.
• Verify insurance and assist with registration and eligibility checks.
• Collect accurate patient demographics and document in Epic systems.
• Escalate issues to supervision when needed.

Skills

Customer service

Data entry

Typing 40 wpm

English proficiency

Multitasking

Organization

Communication skills

Education

High School diploma or equivalent

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling, registration, and insurance verification within NMHC. You will work with patients and hospital departments to ensure accurate information and a smooth check-in process.

The role emphasizes confidentiality, excellent communication, and teamwork across units. Requires strong data-entry, multitasking, and a customer-service mindset aligned with NMHC standards.