Patient Access & Scheduling Champion

Talentify; DeKalb (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Northwestern Medicine is hiring a Patient Access Specialist to uphold our patient-first values and support seamless registration and scheduling across NMHC.

You will verify insurance, perform eligibility checks, collect demographics, and assist patients with financial options, while maintaining confidentiality and collaborating with clinical teams.

This role emphasizes accuracy, communication, and ability to adapt to changing processes, with opportunities to contribute to quality improvements.

Qualifications

• High School diploma or equivalent.
• 2–3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing (40 wpm).
• Ability to read, write, and communicate effectively in English.
• Good organizational and time-management skills.
• Ability to multi-task.

Responsibilities

• Responds to questions and concerns.
• Maintains patient confidentiality per HIPAA.
• Interacts with hospital departments to schedule patients.
• Performs medical necessity checks and communicates options.
• Completes out-of-pocket estimations.
• Cross-training between departments.
• Participates in Quality Assurance reviews.

Skills

Customer service

Communication

English proficiency

Typing 40 wpm

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Job description

Northwestern Medicine is hiring a Patient Access Specialist to uphold our patient-first values and support seamless registration and scheduling across NMHC.

You will verify insurance, perform eligibility checks, collect demographics, and assist patients with financial options, while maintaining confidentiality and collaborating with clinical teams.

This role emphasizes accuracy, communication, and ability to adapt to changing processes, with opportunities to contribute to quality improvements.