Patient Access & Scheduling Specialist

Talentify; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling, registration, and insurance verification within NMHC, ensuring accurate data capture and smooth patient flow.

The role emphasizes exceptional customer service, HIPAA compliance, and collaboration across departments. Strong communication, typing speed, and multitasking are essential in a fast-paced healthcare environment.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides training and education as needed.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Cross‑training between various departments will take place to ensure coverage.
• Participates in Quality Assurance reviews to ensure integrity of patient data information.

Skills

Customer service

Communication

Typing 40 wpm

English proficiency

Multitasking

Education

High School diploma or equivalent

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling, registration, and insurance verification within NMHC, ensuring accurate data capture and smooth patient flow.

The role emphasizes exceptional customer service, HIPAA compliance, and collaboration across departments. Strong communication, typing speed, and multitasking are essential in a fast-paced healthcare environment.