Patient Access & Scheduling Specialist

Compass Health, Inc.; Columbia Township (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Compass Health, Inc. is seeking a Customer Relations Specialist to be the welcoming face of our Columbia clinic. You will manage check-in/check-out, verify insurance, collect co-pays, and support daily clinic operations across multiple sites.

The role requires strong communication, organization, and data-entry skills, with a minimum of one year in customer service and a valid driver’s license for local travel between clinics. This is a full-time on-site position in Columbia, MO.

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver’s license and agency established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out, including verifying insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep the front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain strict patient confidentiality and follow HIPAA guidelines.

Skills

Communication

Organization

Data entry

Customer service

Education

High School/GED

Job description

Compass Health, Inc. is seeking a Customer Relations Specialist to be the welcoming face of our Columbia clinic. You will manage check-in/check-out, verify insurance, collect co-pays, and support daily clinic operations across multiple sites.

The role requires strong communication, organization, and data-entry skills, with a minimum of one year in customer service and a valid driver’s license for local travel between clinics. This is a full-time on-site position in Columbia, MO.