Customer Relations Specialist

Compass Health, Inc.; Independence (KS); Hybrid; USD 25,000 - 29,000; Full time

Job summary

Compass Health, Inc. welcomes a Customer Relations Specialist to be the friendly first contact in our Columbia clinics. You will assist with check-in/check-out, verify insurance and demographics, collect co-pays, and support day-to-day operations across multiple sites.

This full-time role emphasizes patient-first service, teamwork, and efficient administrative tasks. Schedule is Monday–Friday, 7:30am–4:30pm, with local travel between nearby clinics as needed.

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver's license and agency established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit
• Manage appointment check-in/check-out, including verifying insurance and demographics
• Collect co-pays and complete necessary paperwork
• Answer phones, direct messages, and assist with scheduling
• Keep the front office and waiting areas organized and welcoming
• Enter data accurately into electronic health records (EHR)
• Travel to nearby clinic locations as needed
• Maintain strict patient confidentiality and follow HIPAA guidelines

Skills

Customer service experience

Communication

Organizational skills

Data entry

Education

High School/GED

Job description

Customer Relations Specialist

Department: Admissions/Scheduling

Employment Type: Full Time

Location: Columbia - Portland Street

Compensation: $18.39 / hour

Description

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller.
Schedule: M-F 7:30am - 4:30pm

Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.

This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.

Key Responsibilities

• Greet patients and provide excellent customer service at every visit
• Manage appointment check-in/check-out, including verifying insurance and demographics
• Collect co-pays and complete necessary paperwork
• Answer phones, direct messages, and assist with scheduling
• Keep the front office and waiting areas organized and welcoming
• Enter data accurately into electronic health records (EHR)
• Travel to nearby clinic locations as needed
• Maintain strict patient confidentiality and follow HIPAA guidelines

Requirements, Skills, Knowledge and Expertise

• High School/GED preferred
• At least one year experience in customer service required
• A valid driver's license and agency established minimum automobile coverage required

This Role Is a Great Match for Someone Who:

• Possesses strong communication and organizational skills
• Is comfortable in a high-traffic, patient-facing role
• Is detail-oriented with basic computer and data entry skills
• Willing to travel locally between clinic sites if needed