Patient Services Specialist — Front Desk & Scheduling

Summit Health Management; Livingston (NJ); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Summit Health Management in Livingston, NJ is seeking a patient service representative for internal/family medicine. You will greet visitors, manage registration, answer calls, and ensure smooth patient flow while delivering courteous service.

You will verify insurance, post payments, update demographics, schedule appointments, handle referrals and pre-authorizations, and collaborate with care teams to support timely care.

Qualifications

• High school diploma or GED required.
• Previous PSR experience preferred.
• Proficient with EHR and office software.
• Strong English communication skills.

Responsibilities

• Greet visitors and direct them to appropriate staff.
• Manage registration and patient flow to ensure efficiency.
• Answer phones, take messages, and direct calls appropriately.
• Post charges, collect payments, and reconcile daily receipts.
• Update demographics and insurance in the system.
• Schedule and confirm appointments; manage referrals and pre-authorizations.

Skills

Customer service

English proficiency

Organizational skills

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR system

Practice Management System

Windows OS

Job description

Summit Health Management in Livingston, NJ is seeking a patient service representative for internal/family medicine. You will greet visitors, manage registration, answer calls, and ensure smooth patient flow while delivering courteous service.

You will verify insurance, post payments, update demographics, schedule appointments, handle referrals and pre-authorizations, and collaborate with care teams to support timely care.