Patient Access & Scheduling Specialist

Northwestern Memorial Hospital; Chicago (IL); Hybrid; USD 38,000 - 57,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

Matching 401(k)

Excellent medical, dental and vision

Life insurance

Annual salary increase and incentive

Paid time off and holiday pay

Job summary

Northwestern Medicine in Chicago, IL seeks a Patient Access Specialist to manage patient registrations, scheduling, and insurance verification within NMHC systems. This role emphasizes strong customer service, accuracy in data collection, and effective communication with patients and departments.

The position supports a team-driven environment with focus on patient-first service, HIPAA compliance, and continuous improvement in registration processes.

Qualifications

• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Maintains patient confidentiality per HIPAA regulations.
• Interacts with hospital departments to schedule and direct patients through NMHC systems.
• Reaches out to patients to schedule an appointment as defined.
• Performs medical necessity checks for scheduled services and communicates options.
• Completes out-of-pocket estimations as requested by patients.
• Provides training and education as needed.
• Manages work schedule efficiently, completing tasks on time.
• Cross-training between departments to ensure coverage.

Skills

Customer service

Medical office experience

English communication

Education

High School diploma or equivalent

Tools

Epic

Job description

Northwestern Medicine in Chicago, IL seeks a Patient Access Specialist to manage patient registrations, scheduling, and insurance verification within NMHC systems. This role emphasizes strong customer service, accuracy in data collection, and effective communication with patients and departments.

The position supports a team-driven environment with focus on patient-first service, HIPAA compliance, and continuous improvement in registration processes.