Patient Access & Scheduling Pro

Northwestern Medicine; Chicago (IL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to join our patient-first team in Chicago, IL. You will handle registration, scheduling, insurance verification, and data entry while delivering outstanding customer service in a fast-paced environment.

Requirements include a high school diploma and 2–3 years of customer service or medical office experience. Proficiency with Epic and strong communication are essential; bilingual skills are a plus.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of customer service or medical office experience preferred.
• Proficiency in data entry and electronic health record systems like Epic.

Responsibilities

• Register patients accurately and verify demographics.
• Schedule appointments and coordinate with departments.
• Assist with insurance verification and patient communications.
• Maintain patient confidentiality and HIPAA compliance.
• Deliver exceptional customer service and resolve patient issues.
• Collaborate with care teams to ensure smooth check-in/out processes.

Skills

Customer service

HIPAA

Communication

Data entry

Multi-tasking

English proficiency

Education

High School diploma or equivalent

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Access Specialist to join our patient-first team in Chicago, IL. You will handle registration, scheduling, insurance verification, and data entry while delivering outstanding customer service in a fast-paced environment.

Requirements include a high school diploma and 2–3 years of customer service or medical office experience. Proficiency with Epic and strong communication are essential; bilingual skills are a plus.