Patient Access & Scheduling Expert

SmartRecruiters, Inc.; DeKalb Township (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

tuition reimbursement

loan forgiveness

401(k) matching

lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to join NMHC in Illinois. You will handle patient registration, scheduling, insurance verification, and financial discussions, while upholding HIPAA and high service standards.

The role emphasizes teamwork across departments, accuracy in data, and proactive communication with patients and physicians to ensure smooth patient flow and compliance.

Qualifications

• High School diploma or equivalent is required.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.

Responsibilities

• Consistently practices Patients First philosophy and provides high-quality customer service.
• Responds to questions and concerns from patients and staff.
• Maintains patient confidentiality per HIPAA regulations.
• Communicates effectively with other departments and scheduling physicians' offices.
• Performs medical necessity checks for scheduled services and informs patients of options if needed.
• Reaches out to patients to schedule appointments and completes out-of-pocket estimations.

Skills

Customer service

Medical office

English communication

HIPAA knowledge

Education

High School diploma or equivalent

Job description

Northwestern Medicine is seeking a Patient Access Specialist to join NMHC in Illinois. You will handle patient registration, scheduling, insurance verification, and financial discussions, while upholding HIPAA and high service standards.

The role emphasizes teamwork across departments, accuracy in data, and proactive communication with patients and physicians to ensure smooth patient flow and compliance.