Patient Access Pro: Streamline Care & Scheduling

Northwestern Memorial Hospital; Evanston (IL); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

Matching 401(k)

Medical, Dental and Vision Coverage

Life Insurance

Paid time off and Holiday pay

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support registration and appointment scheduling for NMHC patients. You will collect patient demographics, verify insurance eligibility, and maintain confidentiality in a fast-paced healthcare environment.

The role requires strong customer service, clear communication, and reliable data entry skills, with a focus on accuracy and patient experience. Excellent team collaboration and adherence to policies are essential.

Qualifications

• 2-3 years of customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing; ability to type 40 wpm.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Greet and assist patients, provide exceptional customer service.
• Schedule appointments and direct patients through NMHC systems.
• Verify insurance eligibility and collect patient demographics.
• Maintain patient confidentiality per HIPAA regulations.
• Communicate effectively with other departments and staff to resolve issues.

Skills

Customer service

Communication skills

Typing 40 wpm

Multitasking

Data entry

English proficiency

Education

High School diploma or equivalent

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support registration and appointment scheduling for NMHC patients. You will collect patient demographics, verify insurance eligibility, and maintain confidentiality in a fast-paced healthcare environment.

The role requires strong customer service, clear communication, and reliable data entry skills, with a focus on accuracy and patient experience. Excellent team collaboration and adherence to policies are essential.