Patient Access Navigator

Talentify; Geneva (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling, registration, and financial interactions within the NMHC system. You will ensure accurate data capture, verify eligibility, and provide exceptional customer service to patients and families.

The role emphasizes confidentiality, adherence to HIPAA, and collaboration with multiple hospital departments to maintain smooth operations and high-quality patient experiences.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Basic computer skills.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsibilities

• Responds to questions and concerns.
• Maintains patient confidentiality per HIPAA regulations.
• Schedules patients through NMHC systems in a patient-friendly manner.
• Performs medical necessity checks for scheduled services.
• Completes out-of-pocket estimations as requested by patients.
• Participates in Quality Assurance reviews to ensure data integrity.
• Cross-training between departments to ensure coverage.
• Communicates effectively with staff across units/departments.
• Adheres to all department policies and compliance requirements.

Skills

Customer service

Communication

Typing 40 wpm

Multitasking

Data entry

English proficiency

Time management

Problem solving

Interpersonal skills

Attention to detail

Education

High School Diploma or equivalent

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling, registration, and financial interactions within the NMHC system. You will ensure accurate data capture, verify eligibility, and provide exceptional customer service to patients and families.

The role emphasizes confidentiality, adherence to HIPAA, and collaboration with multiple hospital departments to maintain smooth operations and high-quality patient experiences.