Patient Access & Scheduling Specialist

Cooper University Health Care; Camden (NJ); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Career development

Job summary

Cooper University Health Care in Camden, NJ, is seeking a Customer Service Representative to support patient access and scheduling. You will greet, register and assist patients and families, collect copays and provide essential information with a courteous, professional tone.

The role emphasizes accurate scheduling, insurance pre-certifications, and collaboration with care teams to ensure a seamless patient experience. Epic experience is preferred and opportunities for growth are offered.

Qualifications

• Minimum one year in medical facility registration or billing.
• Proficiency in patient registration, scheduling, and insurance pre-certifications.
• Epic experience preferred.
• Excellent organizational and communication skills.

Responsibilities

• Act as front-line contact for patients, greeting and guiding them.
• Register patients, schedule appointments, and collect point-of-service copays.
• Provide information to patients and families, using AIDET principles.
• Coordinate discharge navigation and support Cooper’s values.
• Maintain organized records and assist with pre-certifications.

Skills

Customer service

Registration

Scheduling

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Epic

Job description

Cooper University Health Care in Camden, NJ, is seeking a Customer Service Representative to support patient access and scheduling. You will greet, register and assist patients and families, collect copays and provide essential information with a courteous, professional tone.

The role emphasizes accurate scheduling, insurance pre-certifications, and collaboration with care teams to ensure a seamless patient experience. Epic experience is preferred and opportunities for growth are offered.