Patient Services & Scheduling Specialist

Cooper University Health Care; Mount Laurel Township (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Cooper University Health Care in Mount Laurel, NJ is seeking a Patient Services Representative to greet patients, perform full registration and verify insurance information. The role requires strong customer service and frontline registration skills in a busy ambulatory setting.

Responsibilities include collecting co-pays, updating demographics, and coordinating patient outreach via MyChart and calls. Ability to stand/walk 2–8 hours per shift is required. Equal opportunity employer.

Qualifications

• Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.

Responsibilities

• Greets patients and guests utilizing AIDET to provide an excellent patient service experience.
• Performs all registration functions including full registration and updating demographics and insurance information.
• Collects co-pays and reconciles cash drawer daily; completes non-clinical administrative duties.
• Performs patient outreach for messages via front desk pool, MyChart messaging and confirmation calls.
• Requires ability to stand and walk for 2–8 hours per shift and may work at other ambulatory offices as volume demands.

Skills

Customer service

Registration

Scheduling

Phone etiquette

Education

High School Diploma or equivalent

NAHAM CHAA certification preferred

Tools

Epic experience

Job description

Cooper University Health Care in Mount Laurel, NJ is seeking a Patient Services Representative to greet patients, perform full registration and verify insurance information. The role requires strong customer service and frontline registration skills in a busy ambulatory setting.

Responsibilities include collecting co-pays, updating demographics, and coordinating patient outreach via MyChart and calls. Ability to stand/walk 2–8 hours per shift is required. Equal opportunity employer.