Patient Access & Registration Specialist

COOPER PEDIATRICS; Cherry Hill Township (NJ); On-site; USD 36,000 - 56,000; Full time

Job summary

Cooper University Health Care in Camden, NJ, seeks a friendly patient registration professional to greet patients at the front desk, verify demographics, insurance and contact information, and ensure a smooth check-in.

You will perform full registration, process referrals and pre-certifications, collect co-pays, schedule follow‑ups, and support outreach via MyChart. Epic experience is preferred; excellent communication and customer service are essential.

Qualifications

• Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.

Responsibilities

• Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience.
• Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures.
• Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis.
• Uses kiosks, tablets and other technology to assist patients upon arrival.
• Makes appointments, including follow-up appointments for patients in a high customer service environment across the healthcare continuum.
• Performs and documents patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.
• Fulfills organizational responsibilities, maintains standards, and adheres to Code of Ethical conduct.

Skills

Customer service

Communication

Teamwork

Organizational skills

Education

High School Diploma or equivalent

Tools

Epic

Job description

Cooper University Health Care in Camden, NJ, seeks a friendly patient registration professional to greet patients at the front desk, verify demographics, insurance and contact information, and ensure a smooth check-in.

You will perform full registration, process referrals and pre-certifications, collect co-pays, schedule follow‑ups, and support outreach via MyChart. Epic experience is preferred; excellent communication and customer service are essential.