Patient Access & Scheduling Coordinator

Beth Israel Lahey Health; Haverhill (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Scheduling Clerk to join the Access Center in Massachusetts. You will register outpatients, verify information, and manage appointment status and data entry with accuracy.

Responsibilities include coordinating appointments, calling patients for recalls, and ensuring wait times are updated. A high school diploma and comfort with Microsoft Office are required. This role supports patient access and reliable scheduling in a fast-paced environment.

Qualifications

• High School diploma or GED required.
• 0-1 Years Related Work Experience Required
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Registers all new and established outpatients upon arrival, verifying, collecting co-payments, and updating required information where needed. Is responsible for collecting and data-entering information with high degree of accuracy.
• Statuses all appointments at the time of check-in. Confirms that all appointments are statused by the end of the business day to ensure that all appointments may have appropriate charges posted. Enters all future appointment requests and indicates patient preferences or exclusions for dates and/or times. Schedules multiple appointments in the proper sequence and within appropriate time frames.
• Regularly rounds with patients in waiting areas and provides patients with status updates as they relate to appointment wait times and changes.
• Monitors patient waiting areas for cleanliness and appearance.
• Works collaboratively with the Access Center at LHMC to schedule patients and create access. Meets established department productivity standards.
• Works on the scheduling work queues and recall lists by calling patients to set up appointments.

Skills

Data entry

Computer literacy

Microsoft Office

Outlook

Attention to detail

Education

High School diploma or GED

Tools

Web-based applications

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health is seeking a Scheduling Clerk to join the Access Center in Massachusetts. You will register outpatients, verify information, and manage appointment status and data entry with accuracy.

Responsibilities include coordinating appointments, calling patients for recalls, and ensuring wait times are updated. A high school diploma and comfort with Microsoft Office are required. This role supports patient access and reliable scheduling in a fast-paced environment.