Patient Services Specialist – Outpatient Care

Anna Jaques Hospital; Boston (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health is seeking a courteous outpatient receptionist to be the first point of contact for patients and visitors. You will manage check-in, verify demographics and insurance, and coordinate with providers to support smooth clinic flow.

The role emphasizes strong communication, confidentiality, and a commitment to high-quality customer service in a fast-paced outpatient setting in Boston.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 0-1 years related work experience required.
• Basic familiarity with computers; navigate web-based apps.

Responsibilities

• Communicate with patients and the public by phone and in person in a courteous, helpful manner.
• Take complete and accurate information from patients/callers and route to providers.
• Perform check-in, registration and verification of demographic and financial information.
• Monitor lobby flow and act as liaison to ensure efficient service delivery.
• Process check-out, schedule follow-ups and enter visit billing tickets.

Skills

Written Communications

Oral Communications

Customer Service

Education

High School diploma or GED

Associate's degree preferred

Job description

Beth Israel Lahey Health is seeking a courteous outpatient receptionist to be the first point of contact for patients and visitors. You will manage check-in, verify demographics and insurance, and coordinate with providers to support smooth clinic flow.

The role emphasizes strong communication, confidentiality, and a commitment to high-quality customer service in a fast-paced outpatient setting in Boston.