Patient Access Specialist

Anna Jaques Hospital; Boston, Northern (MA, KY); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health in Boston is seeking a Patient Service Representative to direct patient access by answering, screening and processing a high volume of incoming calls in a dedicated call center. You will triage appointments, verify demographics, obtain referrals, and document payer information to support efficient scheduling.

The role requires a High School diploma (associate degree preferred), 1–3 years of related experience, and proficiency with MS Office and web-based systems.

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and MS Office.

Responsibilities

• Answers, screens and processes a high volume of calls in a professional manner.
• Uses scripts and guidelines to triage calls and determine appointment type and urgency.
• Verifies and updates patient demographics; transfers to registration as needed.

Skills

Call Center experience

Typing 40 wpm

Medical terminology

Bilingual (written and verbal)

Customer service

Education

High School diploma or GED

Associate degree preferred

Tools

Microsoft Office

Outlook

Web-based applications

Job description

Beth Israel Lahey Health in Boston is seeking a Patient Service Representative to direct patient access by answering, screening and processing a high volume of incoming calls in a dedicated call center. You will triage appointments, verify demographics, obtain referrals, and document payer information to support efficient scheduling.

The role requires a High School diploma (associate degree preferred), 1–3 years of related experience, and proficiency with MS Office and web-based systems.