Remote Patient Access Specialist – Call Center & Scheduling

Beth Israel Lahey Health; Boston (MA); Hybrid; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health in the Boston area seeks a remote call center specialist to direct patient access by handling a high volume of calls and triaging appointments.

The position starts with onsite training for 3 months, then remote work. You must reside in the Boston area and use centralized scheduling to verify demographics, process referrals, and document payer information. Strong communication and healthcare familiarity are valued.

Qualifications

• High School diploma or GED required; associate degree preferred.
• 1-3 years of related work experience.
• Experience with computer systems and Microsoft Office applications.

Responsibilities

• Handle high volume calls with professional triage to schedule appointments.
• Use scheduling system to verify demographics and referrals.
• Inform patients about prep for visits and required documents.
• Coordinate data to optimize office visit timing and resource use.
• Triages messages and responds to provider requests via email.

Skills

Call center experience

Typing 40 wpm

Bilingual communication

Education

High School diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Job description

Beth Israel Lahey Health in the Boston area seeks a remote call center specialist to direct patient access by handling a high volume of calls and triaging appointments.

The position starts with onsite training for 3 months, then remote work. You must reside in the Boston area and use centralized scheduling to verify demographics, process referrals, and document payer information. Strong communication and healthcare familiarity are valued.