Patient Access & Scheduling Specialist

Northwestern Medicine Central DuPage Hospital; Bloomingdale (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

Matching 401(k)

Medical, dental, vision coverage

Life insurance

Paid time off and holidays

Job summary

The Patient Services Representative at Northwestern Medicine Central DuPage Hospital in Illinois provides front-line customer service in the medical office, registers patients, verifies insurance, collects co-pays, and supports daily office operations. You will work with patients and care teams to ensure a smooth visit and accurate records.

This role requires a high school diploma and 0–2 years in customer service; a Bachelor’s degree and prior physician office experience are preferred.

Qualifications

• High school diploma or GED required.
• 0–2 years experience in a customer service position preferred.
• Bachelor’s degree is preferred.
• Working knowledge of medical terminology is a plus.

Responsibilities

• Greets patients and registers them, verifies insurance, collects co-pays and balances.
• Updates patient demographics and company information as needed.
• Answers phone and schedules appointments.

Skills

Customer service

Education

High school diploma or GED

Bachelor’s degree

Job description

The Patient Services Representative at Northwestern Medicine Central DuPage Hospital in Illinois provides front-line customer service in the medical office, registers patients, verifies insurance, collects co-pays, and supports daily office operations. You will work with patients and care teams to ensure a smooth visit and accurate records.

This role requires a high school diploma and 0–2 years in customer service; a Bachelor’s degree and prior physician office experience are preferred.