Patient Services Specialist

Northwestern Medicine Central DuPage Hospital; Naperville (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Medical/Dental/Vision

Life Insurance

Salary Increase & Bonus

Paid Time Off

Job summary

Northwestern Medicine Central DuPage Hospital in Naperville seeks a Patient Services Representative to deliver top-tier front-desk and call-center support. You will register patients, verify insurance, collect co-pays, and ensure accurate demographic data while maintaining patient confidentiality and service excellence.

The role supports scheduling, chart preparation, and liaison duties with multiple departments to guarantee smooth patient flow and high-quality care delivery.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience.
• Bachelor’s degree preferred.

Responsibilities

• Greet patients and register them, verify insurance, and collect co-pays.
• Update patient demographics and coordinate scheduling of appointments.
• Answer phones, document calls, and coordinate outside testing as needed.
• Maintain patient charts and ensure confidentiality and accuracy.

Skills

Customer service

Phone/In-person interaction

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Epic

Job description

Northwestern Medicine Central DuPage Hospital in Naperville seeks a Patient Services Representative to deliver top-tier front-desk and call-center support. You will register patients, verify insurance, collect co-pays, and ensure accurate demographic data while maintaining patient confidentiality and service excellence.

The role supports scheduling, chart preparation, and liaison duties with multiple departments to guarantee smooth patient flow and high-quality care delivery.