Patient Services & Scheduling Specialist

Jackalope Digital LLC; Orland Park (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Services Representative to greet patients, handle registrations, verify insurance, collect co-pays, and support scheduling and front-desk activities within our Illinois offices.

The role requires a high school diploma or GED, 0–2 years in a customer service role, and familiarity with medical terminology; a bachelor’s degree is preferred. Prior physician office exposure is a plus; strong patient-service mindset is essential.

Qualifications

• High school diploma or GED equivalent.
• Zero to two years’ experience in a customer service position.
• Bachelor’s degree preferred; one to three years of physician office experience is a plus.
• Working knowledge of medical terminology.

Responsibilities

• Greets patients and registers them, verifies insurance, collects co-pays and outstanding balances.
• Updates patient demographics and company information.
• Answers phones and schedules appointments.
• Directs and documents patient calls; coordinates outside testing.

Skills

Customer service

Medical terminology

Education

High school diploma or GED

Bachelor’s degree (preferred)

Job description

Northwestern Medicine is seeking a Patient Services Representative to greet patients, handle registrations, verify insurance, collect co-pays, and support scheduling and front-desk activities within our Illinois offices.

The role requires a high school diploma or GED, 0–2 years in a customer service role, and familiarity with medical terminology; a bachelor’s degree is preferred. Prior physician office exposure is a plus; strong patient-service mindset is essential.