Patient Services Specialist - Front Desk & Scheduling

DeKalb County Economic Development Corporation (DCEDC); Sycamore (IL); On-site; USD 39,000 - 51,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

Matching 401(k)

Medical, Dental, Vision coverage

Life Insurance

Paid Time Off & Holidays

Annual Salary Increase & Incentive

Job summary

Northwestern Medicine is seeking a Patient Services Representative to deliver exceptional front-office support in a busy medical practice. You will greet patients, register them, verify insurance, collect co-pays, and coordinate scheduling and tests.

Responsibilities emphasize accuracy, confidentiality, and smooth communication between patients and staff. A high school diploma and customer-service experience are required, with Bachelor’s preferred; training and benefits are provided.

Qualifications

• High school diploma or GED required.
• Experience in customer service preferred.
• Working knowledge of medical terminology is a plus.

Responsibilities

• Greet patients and register them, verifying insurance information.
• Collect co-pays and update demographic and company information.
• Answer phones and schedule appointments; document calls as appropriate.
• Coordinate scheduling of outside testing and liaise with staff.
• Maintain patient confidentiality and accurate daily reconciliation records.
• Prepare charts for next-day appointments and file results after physician sign-off.

Skills

Customer service

Phone & in-person service

Medical office knowledge

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

Northwestern Medicine is seeking a Patient Services Representative to deliver exceptional front-office support in a busy medical practice. You will greet patients, register them, verify insurance, collect co-pays, and coordinate scheduling and tests.

Responsibilities emphasize accuracy, confidentiality, and smooth communication between patients and staff. A high school diploma and customer-service experience are required, with Bachelor’s preferred; training and benefits are provided.