Patient Access & Front Desk Specialist

Northwestern Medicine Central DuPage Hospital; Wheaton (IL); On-site; USD 25,678 - 35,955; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) matching

Medical, dental and vision coverage

Life insurance

Annual bonus

Paid time off

Job summary

Northwestern Medicine Central DuPage Hospital is seeking a Patient Service Representative to work 12-hour shifts, three days a week, including weekends. You will check patients in and out, verify identities and insurance information, collect co-pays, post payments, and provide compassionate customer service at every touchpoint.

This role supports front-desk operations across clinics, adheres to the organization's ethics and compliance program, and participates in ongoing training.

Qualifications

• High school diploma or GED equivalent.
• 0–2 years of experience in a customer service position.
• Bachelor's degree preferred.
• Healthcare experience preferred.
• Working knowledge of medical terminology preferred.
• Bilingual is a plus.

Responsibilities

• Greets and assists patients and guests, confirming identity and visit details.
• Handles check-in and check-out following billing and registration processes.
• Updates patient demographics and insurance information as needed.
• Collects co-payments and handles payments; processes billing information.
• Schedules appointments and informs patients of delays or changes.
• Float to other ICCs/departments as needed.
• Performs other duties as assigned.

Skills

Customer service

Communication

Education

High school diploma or GED

Bachelor's degree

Job description

Northwestern Medicine Central DuPage Hospital is seeking a Patient Service Representative to work 12-hour shifts, three days a week, including weekends. You will check patients in and out, verify identities and insurance information, collect co-pays, post payments, and provide compassionate customer service at every touchpoint.

This role supports front-desk operations across clinics, adheres to the organization's ethics and compliance program, and participates in ongoing training.