Patient Access & Scheduling Specialist

Good Samaritan Society; Bismarck (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Bismarck, ND seeks a Patient Access Representative to deliver exceptional patient service at the first point of contact. You will handle registrations, scheduling, and financial discussions for multiple clinics, ensuring accuracy and a welcoming patient experience.

The role involves coordinating referrals, pre-authorizations, and interpreter services, with hours Monday–Friday 8:00am–5:00pm and a 40-hour work week; benefits for eligible staff are offered.

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

Responsibilities

• Register patients by greeting and verifying demographics.
• Create, scan & routing documents or electronic forms; inform patients about documents and capture signatures.
• Establish financial responsibility and assist with arrangements; collect co-payments and payments on account balances.
• Schedule appointments, coordinate referrals and pre-authorizations; arrange interpreter services.
• Operate multi-line phone; manage recalls and waitlists; assist as switchboard operator.

Skills

Customer service

Medical terminology

Phone handling

Education

High school diploma or equivalent

Job description

Sanford Health in Bismarck, ND seeks a Patient Access Representative to deliver exceptional patient service at the first point of contact. You will handle registrations, scheduling, and financial discussions for multiple clinics, ensuring accuracy and a welcoming patient experience.

The role involves coordinating referrals, pre-authorizations, and interpreter services, with hours Monday–Friday 8:00am–5:00pm and a 40-hour work week; benefits for eligible staff are offered.