Patient Access & Scheduling Specialist

sanford; United States; Hybrid; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in the United States is seeking a Patient Access Representative to deliver exceptional front-desk service. You will be the first contact for patients in clinics or by phone, greeting them, collecting demographics, and guiding them through registration and scheduling processes.

You will coordinate referrals, handle co-pays and payments, manage recalls and waitlists, and support telemedicine scheduling while maintaining accuracy and empathy in every interaction.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• May require BLS for certain locations and/or settings.

Responsibilities

• Register patients: greet, verify demographics, collect signatures.
• Schedule appointments and coordinate referrals/pre-authorizations.
• Handle payments: collect co-pays and balances; manage queues and payments.
• Coordinate telemedicine and reminder calls; assist with recall and insurance processes.

Skills

Medical terminology

Customer service

Scheduling

Phone handling

Education

High school diploma or equivalent

Job description

Sanford Health in the United States is seeking a Patient Access Representative to deliver exceptional front-desk service. You will be the first contact for patients in clinics or by phone, greeting them, collecting demographics, and guiding them through registration and scheduling processes.

You will coordinate referrals, handle co-pays and payments, manage recalls and waitlists, and support telemedicine scheduling while maintaining accuracy and empathy in every interaction.