Patient Access Specialist: Front Desk & Scheduling

Good Samaritan Society; Fargo, Northern (ND, KY); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Job summary

Sanford Health in Fargo, ND is seeking a Patient Access Representative to provide extraordinary customer service to patients. As the first point of contact, you will create a welcoming and safe environment, handling phone and clinic interactions with accuracy and professionalism.

You will greet patients, verify demographics, collect payments, coordinate scheduling, and support registration and financial processes in a busy care setting.

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful.

Responsibilities

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to policies
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims
• Work with nursing team & providers to coordinate & schedule appointments
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator

Skills

Customer service

Medical terminology

Phone etiquette

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford Health in Fargo, ND is seeking a Patient Access Representative to provide extraordinary customer service to patients. As the first point of contact, you will create a welcoming and safe environment, handling phone and clinic interactions with accuracy and professionalism.

You will greet patients, verify demographics, collect payments, coordinate scheduling, and support registration and financial processes in a busy care setting.