Patient Access & Scheduling Specialist

Good Samaritan Society; Bemidji, Northern (MN, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Work/life balance benefits

Generous time off

Job summary

Sanford Health in Bemidji, MN, seeks a Patient Access Representative to deliver exceptional customer service as the first point of contact for patients, on the phone or in person at the clinic.

The role involves greeting and verifying demographics, handling registrations, scheduling with the nursing team, referrals, and coordination of telemedicine appointments in a fast-paced healthcare setting.

Qualifications

• Post secondary education or equivalent training in a healthcare or business related field is preferred.
• Previous customer service experience in an office setting preferred.
• Knowledge of registration procedures, extensive computer skills, basic knowledge of system applications, billing systems, and third party payers is preferred.
• Medical terminology desired.

Responsibilities

• Greet patients and verifies demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule.
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Skills

Customer service

Registration procedures

Computer skills

Medical terminology

Billing systems

Third party payers

Education

Post-secondary education

Healthcare or business related training

Job description

Sanford Health in Bemidji, MN, seeks a Patient Access Representative to deliver exceptional customer service as the first point of contact for patients, on the phone or in person at the clinic.

The role involves greeting and verifying demographics, handling registrations, scheduling with the nursing team, referrals, and coordination of telemedicine appointments in a fast-paced healthcare setting.