Patient Access & Scheduling Specialist

Piedmont Healthcare; Austell (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Piedmont Medical Care Corporation in Austell, GA is seeking a Front Office Scheduler to greet patients, answer the main line, triage questions, and set a positive first impression of the practice. Excellent communication and a professional demeanor are essential.

The role schedules clinic appointments and ancillary procedures, provides coverage for other front office positions as needed, and delivers outstanding customer service to ensure smooth patient access and satisfaction throughout the

Qualifications

• H.S. Diploma or GED required.
• 1 year of customer service or scheduling experience; healthcare preferred.
• NextGen experience preferred.

Responsibilities

• Greet patients and answer the main telephone line to create a positive first impression.
• Schedule clinic appointments and ancillary procedures; assist in check-out or Call Center when needed.
• Provide coverage for other front office roles as requested by supervisor or manager; demonstrate outstanding customer service.

Skills

Customer service

Telephone etiquette

Scheduling

Education

H.S. Diploma or GED

Tools

NextGen

Job description

Piedmont Medical Care Corporation in Austell, GA is seeking a Front Office Scheduler to greet patients, answer the main line, triage questions, and set a positive first impression of the practice. Excellent communication and a professional demeanor are essential.

The role schedules clinic appointments and ancillary procedures, provides coverage for other front office positions as needed, and delivers outstanding customer service to ensure smooth patient access and satisfaction throughout the