Scheduler - Pulm Sleep Outpatient

Piedmont Healthcare; Austell (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Piedmont Medical Care Corporation in Austell, GA is seeking a Front Office Scheduler to greet patients, answer the main line, triage questions, and set a positive first impression of the practice. Excellent communication and a professional demeanor are essential.

The role schedules clinic appointments and ancillary procedures, provides coverage for other front office positions as needed, and delivers outstanding customer service to ensure smooth patient access and satisfaction throughout the

Qualifications

• H.S. Diploma or GED required.
• 1 year of customer service or scheduling experience; healthcare preferred.
• NextGen experience preferred.

Responsibilities

• Greet patients and answer the main telephone line to create a positive first impression.
• Schedule clinic appointments and ancillary procedures; assist in check-out or Call Center when needed.
• Provide coverage for other front office roles as requested by supervisor or manager; demonstrate outstanding customer service.

Skills

Customer service

Telephone etiquette

Scheduling

Education

H.S. Diploma or GED

Tools

NextGen

Job description

Overview:

When you join Piedmont, you're not just changing your work environment. We open doors to real change in the lives we touch - especially yours. We're committed to bringing award-winning care to communities across Georgia and celebrating the strength our diversity creates. Together, we're doing big things. One employee, one team, and one community at a time. Piedmont is a place where your work truly matters-and where you're supported to do your best every day. We offer a collaborative culture, innovative resources, and leadership that is genuinely invested in your growth. With competitive benefits, wellness programs, and opportunities for advancement, you'll have what you need to thrive now and build a strong future.

Responsibilities:

Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Qualifications:

Education

• H.S. Diploma or General Education Degree (GED) Required

Work Experience

• 1 year of experience as a customer service representative, scheduler, or closely related position is , preferably in the healthcare industry Required
• Telephone, scheduling and physician practice experience Preferred
• NextGen experience Preferred

Licenses and Certifications

• None Required

Business Unit : Company Name:

Piedmont Medical Care Corporation